Why is the UPC barcode on my labels not scanning?

Assuming that your scanner isn’t broken, there are several possible reasons why the UPC barcode on your labels isn’t scanning.

  • Your UPC barcode may be too big or too small. For example, UPC-A (most common form of a UPC barcode) can only be reduced or magnified anywhere from 80% to 200% of its original size of 1.46″ x 1.02″. If you have a smaller product and therefore less label space, you may benefit from shorter code variations such as UPC-E.
  • The print resolution may be too low for a scanner to pick up the barcode. This can either be the fault of your printer or the quality of label artwork. We use state-of-the-art printing presses and our customer service team can help you make sure that your artwork is of high enough resolution so your barcode can be scanned.
  • There may not be enough of a color contrast between the barcode and background. A white background and black barcode is the most recommended color combination because scanners read barcodes best when the background reflects light and the bards don’t reflect any. Other color combinations, however, can work other than white and black. Learn more about the best and worst colors for barcode labels in our guide.

If you still experience scanning issues, please feel free to contact our dedicated customer service team for help.