Ordering FAQs

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  • Does Consolidated Label offer short run labels?

Yes. The minimum for short run label orders is 100 labels. Digital labels can be printed on a variety of materials and require no plates making it a cost-effective labeling solution for smaller projects. Depending on the complexity of your project, digitally printed labels are typically shipped within 3-5 business days from the time we receive your approval on label artwork (not when we received it). Please note that special order materials may add additional time to the project.

  • Does Consolidated Label offer labels on sheets or rolls?

Labels come on rolls unless you specify otherwise. We can adjust the quantity of labels per roll, just ask your customer service representative. Labels can be provided on sheets, however, tooling may be required at an additional cost to create a custom sheet size.

  • How do I reorder labels?

Contact our customer service department at 1-800-475-2235 to reorder labels.

  • Can you design my label?

Typically, we don’t create label designs from scratch, however, we do work with a variety of graphic designers (Designer Referral List) on selected projects to design custom labels. If you have all of your label design elements (text, graphics, barcode, etc.) ready, our art department can put everything together for label printing at an additional charge. Please contact us at 1-800-475-2235 to get specific pricing on our artwork related setup charges.

  • Is white considered a printing color?

White is only a printing color when used on colored or clear materials. If you are printing your label on white stock, there is no need or charge for white ink.

  • Can you print fabric labels?

We do not print fabric labels. If you’re interested in obtaining fabric labels, we recommend contacting an apparel labeling company.

  • How do I know my printing will be of good quality?

We’re dedicated to producing the highest quality label products and we guarantee your satisfaction with our labels. Our satisfaction guarantee covers all areas related from print to material quality. We are happy to provide you with a sample package if you would like to see some examples of our product quality. Please call our customer service team at 1-800-475-2235 to request a sample package.

  • How long will it take to produce my label order?

Production time varies depending on your specific label requirements. Depending on the complexity of your project, our typical production time is 7-10 business days from the date that we receive your signed artwork approval. Label orders that require special materials or custom tooling typically take 10-15 business days from the date that we receive your signed artwork approval. Most label reorders usually can be produced within 5-7 business days. If you have a specific date that you need your labels to ship, simply let our customer service team know your required date and we’ll work to ship your labels on your required schedule.

  • What is the maximum label size you can print?

The largest die cut label size that we can create on our equipment is 16″ wide by 24″ long. If you require something larger, call us at 1-800-475-2235 and a member of our customer service team will be happy to review your options and recommend the best solution for your label.

  • What are the most popular label sizes?

We can provide you with the exact size that you require so you won’t be limited to a set of label sizes. Our large inventory of cutting tools means we have thousands of label sizes for you select from. In the rare event that we don’t have the exact size or shape that you require, we can order a custom cutting tool for you. Contact our customer service team at 1-800-475-2235 to check out our existing label sizes or to get pricing on a custom cutting tool.

  • What does 4 over 1 or 4 over 0 mean?

This refers to how many colors are printed on the face and back of a label. The first number refers to the number of colors printed on the front of the label while the second number refers to the number of colors printed on the back of the label. “4 over 0” means four colors are printed on the front of the label with no printing on the backside – which is the most common configuration. 4 over 1 would be a job that has 4 colors on the front of label and 1 color on the back.

  • What forms of payment do you accept?

Visa, Mastercard, American Express, Discover Card, a check in advance or Net 30 terms (with approved credit app only). You can download our credit application here.

  • What is the Pantone Matching System (PMS)?

PMS is for printing spot colors. Pantone colors each have CMYK equivalents, click here to search for a Pantone color.

  • What printing process do you use?

We print labels using flexographic and digital label presses.

  • What’s the difference between die-cut and butt-cut?

Die-cut labels have round corners and spacing between each label on the roll. Butt-cut labels have square corners and no spacing between each label on the roll.

  • Will I receive the exact label quantity I ordered?

Due to the nature of the custom label manufacturing process, it can sometimes be difficult to produce the exact quantity of labels that are ordered. We always try our best to produce and ship the exact quantity of labels ordered. In the event that we have issues producing the exact quantity that you ordered, we will not ship less than 90% of your requirements nor will we ship more than 110% of your requirements. You will only be billed for what we actually produce and ship. If you require us to produce the exact quantity of labels ordered, simply let our customer service team know, and we will do our best to accommodate your needs.

  • Is ConsolidatedLabel.com secure?

Yes, all sections of our website where personal information is required are secure. Due to the insecure nature of email, we recommend that you contact our customer service team at 1-800-475-2235 if you need to provide credit card information for an order.

  • I’ve placed my label order and/or approved the proof, but I need to make a change!

Due to quick production turnarounds, it may not be possible to make changes to your label order after you’ve approved the label proof. Please contact us at 1-800-475-2235 if you need to make changes to your label.

  • Do you offer stock shipping labels?

Yes, we have pre-printed stock shipping labels, DOT labels and Special Handling Labels.

  • Who can I talk to about my label order?

If you have specific questions about your label order, please contact our customer service team at 1-800-475-2235 or email your dedicated representative. You can also track the status of an order within your account profile under the “Orders” tab.

  • Do you have a label catalog, or label samples you can send me?

We don’t have a stock product catalog since we are a custom label manufacturer. Our customer service team is happy to send you samples of our work if you’d like to see some material and finish options. Please make sure to give us some details about the type of labels you require so we can send you samples that best represent the type of labels that you’re interested in purchasing.

  • Do you guarantee my labels?

Yes, all of our labels are guaranteed to be free of material or printing defects. Our satisfaction guarantee covers all areas related to print and material quality.

  • Do you have a local label sales rep in my area?

We have local sales personnel in Florida, Penssylania, New York, Colorado, Georgia, North Carolina, and more. We also cover Puerto Rico, The Dominican Republic, and Latin America. For complex/high volume label jobs, please contact a sales rep in your area for an appointment.

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