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FAQs On Ordering & Pricing

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  • Do you have a local label sales rep in my area?
    Do you have a local label sales rep in my area?

    We have local sales personnel in Florida, Penssylania, New York, Colorado, Georgia, North Carolina, and more.

  • Will I receive the exact label quantity I ordered?
    Will I receive the exact label quantity I ordered?

    In the event that we have issues producing the exact quantity that you ordered, we will not ship less than 90% of your requirements nor will we ship more than 110% of your requirements. If you require us to produce the exact quantity of labels ordered, simply let our customer service team know, and we will do our best to accommodate your needs.

  • Will I receive a label proof?
    Will I receive a label proof?

    All label orders receive digital proofs for copy review and a printed color proof if requested.

  • What is label wind direction?
    What is label wind direction?

    Wind direction is the way that labels are oriented when coming off a roll.

  • What forms of payment do you accept?
    What forms of payment do you accept?

    Visa, Mastercard, American Express, Discover Card, a check in advance or Net 30 terms (with approved credit app only). You can download our credit application here.

  • How do I get label pricing or samples?
    How do I get label pricing or samples?

    You can get a price quote on a variety of label types using our instant label quote tool on our website. For complex requirements, like shrink sleeves and flexible packets, please contact our customer service team at 1-800-475-2235 for a price quote.

  • What are the parts of a label?
    What are the parts of a label?

    The layers of a label are as follows (starting with the bottom layer): release liner, adhesive, facestock, ink, and finish.

  • What determines the pricing of custom labels?
    What determines the pricing of custom labels?

    The number of colors, type of material, required processes and, most importantly, the quantity ordered are key factors that determine the price of your labels. In most cases, you’ll find that ordering larger quantities will drive down the price of each individual label significantly.

  • UPC code dimensions
    What should my UPC code dimensions be?

    With UPC code dimensions, the width is more important than the height because the width influences the distance between the bars and how well the scanner’s laser can distinguish between them.
    Nominal size: 1.469″ wide x 1.02″ high
    Minimum size: 80% of the nominal size or 1.175″ wide
    Maximum size: 200% of the nominal size or 2.938″ wide

  • Featured eye mark flexible packaging
    What is an eye mark and why do I need it?

    An ‘eye mark’ (also known as ‘eye spot’) is a small rectangular printed area located near the edge of the printed flexible packaging material. A sensor on the form-fill-seal (FFS) machine reads the eye mark to identify packaging material, control the material’s position, and coordinate the separation and cutting of the flexible packaging material.