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FAQs On Ordering & Pricing

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  • How will my label order be shipped?
    How will my label order be shipped?

    Small label orders are usually shipped by UPS or FedEx. Larger label orders that consist of multiple boxes are normally palleted and shipped by trucking line through a truck line carrier.

  • How do I re-order labels and is there a discount?
    How do I re-order labels and is there a discount?

    You can re-order your labels by visiting the re-order section of the My Account portal or contacting our customer service department at 1-800-475-2235.
    Reordering labels cost less than orders with new label artwork.

  • How do I know my labels will be of good quality?
    How do I know my labels will be of good quality?

    We don’t outsource any part of the production process, allowing us to ensure quality from start to finish. We’re dedicated to producing the highest quality label products and we guarantee your satisfaction with our labels.

  • What are the most popular label materials and sizes?
    What are the most popular label materials and sizes?

    Semi-gloss paper is the most widely used label material because it has a great printing surface and is very cost effective. Another popular label material is film because it’s water resistant and works well with squeezable containers.

  • Who can I talk to about changes to my label order?
    Who can I talk to about changes to my label order?

    If you have specific questions about your label order, please contact our customer service team at 1-800-475-2235 or email your dedicated representative. You can also track the status of an order within your account profile under the “Orders” tab.

  • How do I get a custom-shaped label with a die-cut or butt-cut?
    How do I get a custom-shaped label with a die-cut or butt-cut?

    We have the ability to produce custom printed labels in nearly any shape or size you need – even custom shapes using a custom die. We do also offer butt-cut options for custom labels.

  • Do you offer sheeted labels?
    Do you offer sheeted labels?

    Labels usually come on rolls, but can also be cut into sheets at your request.

  • Can artwork or text be printed on the back of my label?
    Can artwork or text be printed on the back of my label?

    Yes, we can print on the adhesive or liner side of the label.

  • How do I track my order?
    How do I track my order?

    Once your labels are shipped, you will receive an email with complete order information, including the tracking number of your package.

  • How long will it take to produce my label order?
    How long will it take to produce my label order?

    Production time varies depending on your specific label requirements. Depending on the complexity of your project, our typical production time is 7-10 business days from the date that we receive your signed artwork approval.

  • Is there a minimum order requirement?
    Is there a minimum order requirement?

    The minimum for short run label orders is 100 labels. If you need label samples or a small test run order of labels, contact our customer service department to set this up.

  • How much is shipping/handling?
    How much is shipping/handling?

    S&H is calculated based on total weight of your shipment. We are happy to ship the labels using your UPS or FedEx account number if provided.